vivid seats complaints

I spoke with Carlos A over the phone to purchase my tickets. you look up available inventory on small broker site and see the same inventory as what you will find on stub hub, so long as he/she is associated with that site. The request was put. We always want to provide an excellent buying experience for our fans and encourage each fan to contact us if there are any changes that need to be made prior to their desired event. With 30 mins. If you order in enough time, youll have an opportunity to react and/or make alternative plans, if necessary. Vivid Seats provided fraudulent tickets to me. However, many people buy tickets on behalf of friends or family, or have others accompany them to the event, so in this case your name does not need to be printed on the ticket. I just want the Tickets I spent over 2 thousand of my hard earned money on. We can also confirm a previous advocate already shared with you that your tickets were delivered to the provided email at the time of purchase. Takes no accountability for a time glitch that had us go to a show at the wrong time. The support team was very friendly, knowledgeable about the event, and got me great seats. I would never have the paid this amount of money for average seats. How has everyone's experience been with Vivid Seats? : r/phish - reddit I had to rebook tickets 1 hour before the event and pay more money for something I had already paid for. Sign up to receive our free weekly newsletter. Vivid Seats has a consumer rating of 4.33 starsfrom 31 reviews indicating that most customers are generally satisfied with their purchases. He checked several times and assured me that the seats were handicap. This comment was posted by a verified customer. Vivid Seats. Thank you for reaching out to us, as we here at Vivid Seats always appreciate the opportunity to address a customer's concernsWe have been in contact with MrLux and reached an amicable resolutionHowever we would like to address his concernsVivid Seats operates on the secondary market and maintains one of the largest seller networks in the . We would like to look further into this for you. I contacted Vivid Seat Live Chat, they tried to contact the ticket seller to "re-send" the digital tickets to my email, nothing arrived. The email made a vague reference to covid 19 but no definite reason was given. TLDR: They dont allow order cancels if you make a mistake and wont do anything to help you if you need to sell the tickets you bought forward after you reviewed seats on different sides of the stadium. Dont EVER use vivid seats for any purchases. I then got an email saying that I would get my tickets for the new scheduled event for July 30, 2022, 3 days before the event I still did not have my tickets, I spent many hours on live chat and on the phone with them, telling me I would have my tickets for the day of the event. Submit a complaint and get your issue resolved. Vivid Seats Review Summary. greenthumb47 , 2022-08-02. We also ensure all reviews are published without moderation. I have put in calls, live chats and emailed customer support. We have diverse sellers to provide many purchasing options for our fans to have a great buying experience. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Vivid Seats. How is one supposed to know that xfer Piggyback means your tickets aren't together? He booked my tickets at the same section, almost same prices that I tried to purchase at the first time. Support : Vivid Seats Customer Support Terrible customer service. I will never use vivid seats ever again. The insurance was $65.82. We did not sit in the seats that we purchased & had to wait 10 min after the show started just to sit down. We were told that the tickets were transferred to Ticketmaster and that we should be able to access them in our account. Vivid Seats vs Ticketmaster for March 2023 | Best Ticket Brokers Marvin J was a great help to me in getting my tickets when n the website wasn't working. We understand it's frustrating when events are postponed. That is a lie. says they have a no refund policy unless the event is cancelled. Vivid seats is horrible. We would love to review your order again to see if there's anything we can do to make this right for you. Vivid Seats goal is to safely and securely connect customers with event tickets. Please reach out to our Customer Service team and we can find out more information on why that was cancelled, and assist you with obtaining tickets. Date of experience: January 25, 2023 Useful1 Share Advertisement David Rosenfeld 1 review US 2 days ago VividSeats exists to Hurt You There was not enough time to even get to the venue. We want to make sure that orders are accurate, so please DM us your order number on Facebook, Twitter or Instagram so we can resolve this. 36 employees at Vivid Seats have reviewed Vivid Seats across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. Sales Representative (Current Employee) - Coppell, TX - July 6, 2022 I've Worked here since April 2022 and I honestly LOVE it. What 4 Analyst Ratings Have To Say About Vivid Seats. I got nfl tickets from them that never arrived. If you make a last second purchase, you are putting yourself at risk. FINALLY found a phone number for you and called and spoke to Romeo who was simply the best! This is clearly a loophole being used often by venues to protect these ticket scammers. We don't want you to feel that you've been mislead, so please don't hesitate to reach out to us if you'd like us to show precisely where that information was displayed during checkout. We were refused. Parking lot operators have sole discretion to refuse entry if you arrive late to an event, as it is understood to be common practice to arrive before an event is scheduled to begin. Based on pretty much every SeatGeek review out there, the time in business, and reputation, SeatGeek is one of the most reliable options out there. He was very polite, professional, kind, and made the process very easy! We paid $1,279.45 for these tickets. They refused to issue a refund as they said the tickets were sent via email. Further, since the tickets are purchased under false names, if a show is postponed we cannot contact the purchaser to let them know. Refund of ticket price. Vivid Seats Reviews Since 2001, Vivid Seats has been helping sports, concerts and theater fans experience it live. To that end, we always provide a full breakdown of the order total (including fees) prior to purchase. In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. We also confirm the one time courtesy was given to you due to the offered upgraded replacements that were denied by you. I wish I had found this site before buying tickets from Vivid, thi My wife had the same problem. This Yelper's account has been closed. Since the tickets were delivered in time for the event with the transfer at 10:24 AM that day, that is why we advised that your order was not eligible for a refund. Vivid Seats vs StubHub - Which One to Prefer? [Sorted] - TechWhoop Sellers do not offer cancellations or refunds which is why we are not able to extend this option to our customers. Please Refund at least $1000. Paid $160 for a single ticket for a show that was rescheduled (twice). People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Received a correct order confirmation but when the tickets came in they moved me to a different section. Vivid Tickets Loses Top Rating From Better Business Bureau After I received an email a few days before the game to "Confirm my email". Ive only purchased tickets from this site twice. He said I should post the tickets for sale. We believe in full transparency, and strive to ensure our fans are informed. She knew exactly what I needed and arranged to have it. Dorian, this is absolutely concerning and we would like the opportunity to take a second look into your order file. It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be . Please do not order from Vividseats if you paid for your tickets and expect to actually have tickets for your event. We hope you were still able to find nearby parking and enjoy the remainder of the game regardless of the issue with the lot closure after the game started. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. We paid about $500 for the tickets in total. For more information about reviews on ConsumerAffairs.com please visit our And, I will never refer you to any of my friends and family. Address: 111 N. Canal Street. I paid $322.17 for 3 seats. Lack of preparation and communication from the recruiter for each step of the process. How you capitalize via mass buyout of tickets and resell with fees and markup prices. Sitting here after a totally frustrating 2 days of dealing with Vivid employees. Also, VividSeats says all orders are 100% . Get buying tips about Ticket Websites delivered to your inbox. Request to speak to a Vivid Seats agent. Customer identification can be provided if needed. I tried to do that and apparently the event originator didn't enable reselling, so the agent was lying. How do I determine the seat numbers for a ticket listing? Spent all week leading up to the event trying to call only to get the worst support ever. Never again. However, no matter what link they have provided I cannot access these tickets. Vivid Seats has not responded to my email. They can see this but they refused to issue a refund. Here are 8 tips for writing great reviews. Showed up after start of game and lot was closed. I even took our email receipt to the ticket booth at the stadium, they could see in their system that I had 2 tickets, but without a digital ticket bar code, we couldn't get into the game. We assure that you and your partner will be able to sit together. Your transaction is secure, and you also get a full refund for canceled events. I had an expensive ticket to the Garrison Keillor show at Red Rocks. I do expect a refund of the differance that the seats should sell for. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints Vivid Seats Seatgeek Vivid Seats vs Seatgeek - Tickets selection You can often hear a lot of complaints about the choice of tickets on this service. I own a venue. The 100% Buyer Guarantee means Vivid Seats upholds industry standards for safe and secure transactions. With the plethora of ticket resell sites, this is one to avoid. The company offers promotional deals and discounts via email, and, according to the website, Vivid Seats ships tickets directly to you in any of the following forms: Vivid Seats gives sellers a safe online marketplace to find interested buyers. Send us a DM on social media. The following is a chronological timing of the events that occurred: The tickets I purchases were only $35.00 a piece after fees and taxes, the same tickets on Ticketmaster were listed for $170.00 a piece after fees and taxes. Do not waste your time or money on this company. I could not attend. My first time buying here, Vivid Seat tickets to the Jersey Boys Concert, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. What is Vivid Seats? Is it legit? Do they have fees? Here's - nj Report as inappropriate. . I purchased four tickets for a basketball game and informed the customer service person that I needed handicap seats. In my eyes I trully beleive you are a rip off company. Not only did he make the ticket purchasing process extremely easy, he was also able to slash a little off of the total price of my large order. Vivid Seats complaints 102 M MikeArmstrong82 of Independence Kentucky, US Jan 17, 2022 11:00 pm EST Delivery of tickets Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event. On 02/16/2023, I bought two concert tickets. Vivid Seats Review: Is it Legit, Reliable or a Scam? Of course they kindly offered to repost the tickets with all sellers fees and zero guarantees. How do I know I can trust these reviews about Vivid Seats? Nowhere was I told before or after buying the parking spot that I had to be there before the game started. 1,560 talking about this. This review was chosen algorithmically as the most valued customer feedback. I was told that I should have known that by this note that was listed: xfer Piggyback. Ripoff Report | vivid seats complaints, reviews, scams, lawsuits and Recruiter screen, (30 mins) interview with hiring manager (45 mins), take home assignment, project proposal/presentation (1 hr), final round. He reassured me of any concerns I had and was very patient with me. Vivid Seats is closely monitoring the current global - and increasingly local - response arising from the declaration of coronavirus (COVID-19) as a global . We use dedicated people and clever technology to safeguard our platform. Desired outcome: I eventually did get the account created but the tickets that "someone else with the same email address I have" (Sarcastically) accepted the tickets and they have them, I don't. I later found out that they were not keeping people 6 ft. apart so covid 19 was not the reason. Hi Debbie, we pride ourselves on providing you with valid and authentic tickets issued by the source as part of our 100% Buyer Guarantee. Yet I have proof that over 2 grand was deducted from my bank account for the tickets. Luckily, the tickets were sent to me within an hour and they came through Ticketmaster. Service 17 Value 15 Shipping 10 Returns 7 Quality 11 Positive reviews (last 12 months): 72.2% View ratings trends See all photos SeatGeek Reviews 2022: Is SeatGeek Legit, Safe & Reliable? - Google After trying to get a refund I was told that 1) I needed to be there before the game started 2) Cant issue any refunds because of the spot belongs to a third party. Ong please do not use this businessshadey as a summer afternoon under a big oak tree. Sellersville Theater contacted Vivid Seats to ask them to stop purchasing and reselling tickets to our shows. I purchased tickets to the motley Cre concert in Seattle in 2019. Vivid Seats Review | Top Ten Reviews So, grab your seats, they're guaranteed - just like your 11th ticket on us*. I purchased 5 tickets to the Atlanta Falcons vs. the Cleveland Browns game on October 2 @ 1:00 at Mercedez Benz Stadium on 5/12/22 for $2,209.87 from Vivid Seats. 100% Buyer Guarantee is a complete falsity. What kind of scam is this? It offers a 100%. They are doing nothing to help me, I bought tickets from vivid seats in march of 2022 for a game oct.2. Vivid seats fees are fairly standard for the industry, taking a 10% commission on each transaction to the seller. Call toll-free: 800.501.9983 International: 925.206.3066 OK, GOT IT On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. Vividseats Vivid Seats No ticket refund or credit for postponed or cancelled events Texas Event tickets: Vividseats Texas Author: Texas 7, Report #1494755 May 03 2020 08:25 AM Vivid Seats VividSeats Promised a full refund of $720.90 for cancelled event within 2-4 weeks. Approximately 90 minutes later, the seller had noticed you had not accepted the tickets yet and resent your tickets as downloadable QR codes for your convenience to make this easier for you to access. In this guide, I will be reviewing Vivid Seats in detail. After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". Accidentally purchased tickets on wrong date and chatted with an agent immediately after. He deserves 10 gold stars! Absolutely disgusting. 2,266 Reviews of Vividseats.com - Sitejabber I never received the email and therefore never accepted the tickets. We're serious about getting you to the live events that you love. I want my $1,500 back in my bank account. Finally got my tickets and had a great time speaking to the very helpful gentleman. You can count on usas our fans already know. Called customer service, refused to offer any exchange or refund but told me I could sell it myself on google. Well the day before the game which was 4 hrs from my home they quit responding to me all together. The confirmation number they gave me was completely useless and also did not allow me to access my tickets. Service 16 Value 14 Shipping 9 Returns 6 Quality 10 Positive reviews (last 12 months):76.5% Positive 13 Neutral - 0 Negative 4 View ratings trends Vivid Seats Reviews | Read Customer Service Reviews of www.vividseats.com Vivid seats has been getting scammy lately. Unsubscribe at any time. We are absolutely sorry to hear what you experience. Tried and tried last night (4/10/22) and again most of the morning (4/11/22) to buy tickets. On the BBB, VIVIDSEATS has over 100 complaints over wrongful billing, just in the last 36 months. Vivid Seats Draws Complaints Over Long Refund Delays Industry Legal April 23, 2020 Olivia Perreault Industry 376 Refunds 41 Ticketing 277 Vivid Seats 66 Texans are lashing out after waiting weeks to receive a refund from secondary ticketing site Vivid Seats for the cancelled Houston Rodeo. They take your money, and you have no valid tickets. It asked how many tickets I wanted which I selected two. Horrible customer serviceUpdated on 3/2/23 after their comment saying I only called after the event. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Vivid seats will not do anything. My experience is consistent with those reported on BBB. vivid.seats from Vivid Seats has responded Posted Feb-14-2023 Hi kkeenny, we are sorry to hear that you had trouble getting into the basketball game you had ordered tickets for. All for the seller, not for the customer. Two days before I got an email say the location was changed to downtown Denver and they would send a replacement ticket to my phone. Copyright 2022 Consumers Unified LLC. I expect to pay the normal service fees, but not what you charged me for the tickets. Kept telling me same blurb about it was my fault, not his, no refund, etc. Its location on this page may change next time you visit. 1239964100050. When I called Vivid Seats Customer Service, they said their policy states that these tickets are "in the same Zone so they cant help me". We also confirm that your tickets are general admission. Yes. Despite very different reviews, the site is very popular not only in America but also abroad. Most complaints are from ticket billing and delivery issues. Vivid Seats: Reviews, Complaints, Customer Claims, Page 2 | ComplaintsBoard When asking if they would help me resale the tickets they told me that they could not as they would not sell e-transfer tickets (but they allowed someone to sell them to me). No issues at all, would use them again. Long story short I never received the parking pass and had to pay in full at the gate. Looking for the best way to buy and sell mobile tickets? Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. Do not trust Vivid Seats!!!! Find out how we combat fake reviews. Vivid Seats LLC, 1:20-cv-02486 - CourtListener.com In 2022, Free Law Project served nearly 200 million documents and sent more than 1.3 million alerts to our users. Cancellation Policy : Vivid Seats Customer Support I never will again. This not only hurts our venue's reputation, but cheats the artist, as the additional ticket price is not shared.

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