delivered to agent for final delivery ebay

If possible, we recommend trying to collect your package from the original address. But in the fall, eBay stopped considering a package "delivered" when the USPS handed it over to an agent, leaving sellers with what might be called a "stuck" delivery status instead. If you have any other questions about USPS, please ask them using the comment form below and Ill be happy to respond. USPS uses the delivered to agent for final delivery message when the package has been delivered to a third-party, who is authorized to receive mail on your behalf. :-). Find many great new & used options and get the best deals for FIFA Club World Cup Japan 2006 Flame pin badge FC Barcelona SC Internacional at the best online prices at eBay! What is Overnight Shipping USPS and how much does it cost? HMMMM. if (!document.MAX_used) document.MAX_used = ','; ", Here is another one: "I am a letter carrier, and I have been instructed to sign all items as C-19" or similar. We help you find out where your USPS lost package is and how to track it! Complete a change of address online and deliver the form to your local post office. How to report an item that hasn't arrived through My eBay, What to do if you've only received some of the items you've purchased. Took all of a minute. Now those orders are stuck as "shipped" as the system is not recognizing that packages were delivered. __CONFIG_colors_palette__{"active_palette":0,"config":{"colors":{"f3080":{"name":"Main Accent","parent":-1},"f2bba":{"name":"Main Light 10","parent":"f3080"},"trewq":{"name":"Main Light 30","parent":"f3080"},"poiuy":{"name":"Main Light 80","parent":"f3080"},"f83d7":{"name":"Main Light 80","parent":"f3080"},"frty6":{"name":"Main Light 45","parent":"f3080"},"flktr":{"name":"Main Light 80","parent":"f3080"}},"gradients":[]},"palettes":[{"name":"Default","value":{"colors":{"f3080":{"val":"rgb(23, 23, 22)","hsl":{"h":60,"s":0.02,"l":0.09}},"f2bba":{"val":"rgba(23, 23, 22, 0.5)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.5}},"trewq":{"val":"rgba(23, 23, 22, 0.7)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.7}},"poiuy":{"val":"rgba(23, 23, 22, 0.35)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.35}},"f83d7":{"val":"rgba(23, 23, 22, 0.4)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.4}},"frty6":{"val":"rgba(23, 23, 22, 0.2)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.2}},"flktr":{"val":"rgba(23, 23, 22, 0.8)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.8}}},"gradients":[]},"original":{"colors":{"f3080":{"val":"rgb(23, 23, 22)","hsl":{"h":60,"s":0.02,"l":0.09}},"f2bba":{"val":"rgba(23, 23, 22, 0.5)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.5}},"trewq":{"val":"rgba(23, 23, 22, 0.7)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.7}},"poiuy":{"val":"rgba(23, 23, 22, 0.35)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.35}},"f83d7":{"val":"rgba(23, 23, 22, 0.4)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.4}},"frty6":{"val":"rgba(23, 23, 22, 0.2)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.2}},"flktr":{"val":"rgba(23, 23, 22, 0.8)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.8}}},"gradients":[]}}]}__CONFIG_colors_palette__, {"email":"Email address invalid","url":"Website address invalid","required":"Required field missing"}, __CONFIG_colors_palette__{"active_palette":0,"config":{"colors":{"f3080":{"name":"Main Accent","parent":-1},"f2bba":{"name":"Main Light 10","parent":"f3080"},"trewq":{"name":"Main Light 30","parent":"f3080"},"poiuy":{"name":"Main Light 80","parent":"f3080"},"f83d7":{"name":"Main Light 80","parent":"f3080"},"frty6":{"name":"Main Light 45","parent":"f3080"},"flktr":{"name":"Main Light 80","parent":"f3080"}},"gradients":[]},"palettes":[{"name":"Default","value":{"colors":{"f3080":{"val":"var(--tcb-color-4)"},"f2bba":{"val":"rgba(11, 16, 19, 0.5)","hsl_parent_dependency":{"h":206,"l":0.06,"s":0.27}},"trewq":{"val":"rgba(11, 16, 19, 0.7)","hsl_parent_dependency":{"h":206,"l":0.06,"s":0.27}},"poiuy":{"val":"rgba(11, 16, 19, 0.35)","hsl_parent_dependency":{"h":206,"l":0.06,"s":0.27}},"f83d7":{"val":"rgba(11, 16, 19, 0.4)","hsl_parent_dependency":{"h":206,"l":0.06,"s":0.27}},"frty6":{"val":"rgba(11, 16, 19, 0.2)","hsl_parent_dependency":{"h":206,"l":0.06,"s":0.27}},"flktr":{"val":"rgba(11, 16, 19, 0.8)","hsl_parent_dependency":{"h":206,"l":0.06,"s":0.27}}},"gradients":[]},"original":{"colors":{"f3080":{"val":"rgb(23, 23, 22)","hsl":{"h":60,"s":0.02,"l":0.09}},"f2bba":{"val":"rgba(23, 23, 22, 0.5)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.5}},"trewq":{"val":"rgba(23, 23, 22, 0.7)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.7}},"poiuy":{"val":"rgba(23, 23, 22, 0.35)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.35}},"f83d7":{"val":"rgba(23, 23, 22, 0.4)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.4}},"frty6":{"val":"rgba(23, 23, 22, 0.2)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.2}},"flktr":{"val":"rgba(23, 23, 22, 0.8)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.8}}},"gradients":[]}}]}__CONFIG_colors_palette__. delivered to final agent for delivery counts as delivered. In any case, there should be a geolocation tag at the point the scan was made. what can i do? So keep an eye out for messages from your buyers and respond promptly. Something went wrong. Outside of those exact kinds of situations, though, you really shouldnt see this popping up in your tracking info. Usually, I put my name on a package and an address of a warehouse. One of the drawbacks of this process from the USPS is that they do not have the resources or the ability to confirm the identity of every individual that they count as agents able to accept packages for you. My package was out for delivery and shows it arrived at the unit today then it was delivered to an agent 4 hours later. This can admittedly be a bit of a hassle, but it will ensure that the problem gets looked into and treated seriously. If you're getting a refund, it will go back to your original payment . The shipping address is correct. Your agent is the reshipper. When USPS hands off the package to an agent, from their point of view the job has been successfully completed. The fact is, the USPS carrier will scan the package with a GPS tracker at the location where it was handed over to the agent. That way, they do not get a negative mark for not delivering the package, and they can put it back on their truck for delivery the following day. As a reminder, this subreddit is not an extension of official USPS customer service therefore inquiries by customers may be removed by mods if a question is answered by the FAQ or the post is in violation of our rules. I had an ebay shipment delivered to "agent" last week, after a phone call I found out the agent ended up being an alternate post office since the intended . 12.00 shipping or so it is a larger box. Rated 4.7 / 5 based on 1,047 reviews. Contact us, No contract. Returns happen. Your email address will not be published. If a buyer lets you know that they have a problem with their purchase, you should respond to them as quickly as possible. So, lets look over in more detail who USPS actually considers to be a qualified agent, and who they may have delivered your package to. If eBay closes the case in your favor, the case will be closed immediately and you wont need to do anything else. i.e, a place where the mail is delivered to a central place and then distributed? On top of that, the packages that are set for delivery may go out at such a time that the intended recipient isnt around to actually receive the package that they were expecting and that introduces a whole different ball of wax into the mix that needs to be dealt with, too. I never used to see this but the last few months or so it happens on SOME but not all packages. What Does Delivered To Agent Mean? Some merchants will offer refunds for packages that are missing, even if tracking shows them as delivered. For sets and bundled items, if something's missing, you need to open a return request instead. Usually this simply means someone that lives at your home, someone that works at your business, or a third-party company or shipping locker service that has a partnership with the USPS that allows them to act as agents to receive packages on your behalf. Note that if your city has multiple post offices branches, the one thats likely responsible for your delivery is the one located in the same zip code as the delivery address. Sellers posted examples of tracking numbers that showed how USPS Tracking displayed such deliveries. Whether the products you ordered are late, missing, or faulty, you can ask for your money back through the DoNotPay app. Anyways, I can't do anything. If you had already received a refund, get in touch with the seller about what to do next. Delivered to Agent is the right scan, it's not being delivered to you, it's being delivered to your agent who is then responsible for getting it to you. When you do, explain the situation, and ensure that you have the tracking number on hand so they can look up your shipment in their system. Just know that the USPS does not (and cannot, really) take any extra steps whatsoever to confirm the identity of the individuals that they and these packages over too. Of course, if this is the first time one of your packages has been delivered to an agent for final delivery, you may wish to preemptively check with the person who may have received it, and retrieve your package yourself. Bought an item and want to check when it should arrive? Re: Delivered to Agent for Final Delivery - What Is It? In some very rare circumstances, though, you may be dealing with someone that acted as an authorized agent to receive a package for you that wasnt authorized to do so at all. He started his first blog at the age of 11, and has since gone on to start several successful businesses. eBay will review the details and get back to you and the buyer with a resolution within 48 hours: If you dont agree with the decision, you can appeal by providing new information within 30 days of the case being closed. An agent may include a family member, neighbor, friend, or work colleague. These are the available tracking options: If you want to clear up any confusion and ask USPS representatives what you want to know directly, heres how you can contact them: You cant file a claim if your USPS package isnt damaged or missing. But when I look at the tracking page, it says it is delivered, but to a different zip code (10268) than to the address that I sent it to (10005). How to use your eBay earnings to purchase shipping labels. What happens if USPS informs you that your package was delivered to an agent for final delivery instead of you? DoNotPay Will Help You Get Your Money Back, Amazon Item Not Shipped? Packages often end up at the local postal service, and the USPS tracking system shows the same status. This is the BEST service around for mail forwarding. How to choose the right campaign type, Selling auto parts and accessories on eBay: how to build inventory and choose suppliers, 10 practical tips: how to sell vintage like a pro, Terapeak: effective market research tools, New tools for trading cards sellers: CSV Upload and Price Guide, Tools and solutions for selling vehicle parts on eBay, Teamwork on eBay: how to set up Multi-User Account Access, Optimize your listings with the Listing Quality Report, How to create and send newsletters to buyers, Updates on seller protection due to Turkey & Syria earthquake, Quick setup for Promoted Listings Advanced, Seller Protections for shipping delays due to Hurricane Fiona. Youll find information on whether the buyer is requesting a refund or would prefer to still receive the item. Unfortunately, USPS does not check the identities of the people they hand the package off to, and this information will not be available on the tracking page. The error in tracking still shows but usps is telling me the customer has the package. Feel free to share other examples. An agent refers to whoever receives the package, but it doesnt only have to be an authorized person. Find the item in your Purchases to see the expected delivery date, the address it's being shipped to, and the latest tracking updates. if (document.context) document.write ("&context=" + escape(document.context)); Tell the rep about the status of your package and your request. No, the overwhelming majority of the time that you find this message pop up in your tracking information it means that someone at your home (likely someone in your family) or someone at your office (likely a coworker) has received a package on your behalf. See the instructions below to find out how. When you click the tracking pop-up it's stuck at "it's on its way to the buyer" and "was scheduled" for delivery on X date. For HP Stream 11-d007na Charger Blue Tip 65W Laptop AC Adapter + Power Cable | Computers/Tablets & Networking, Laptop & Desktop Accessories, Laptop Power Adapters/Chargers | eBay! this is why freight forwarders arent allowed on ebay. Nobody wants to be on the hook for anything happening to your package, so theres a lot of incentive for them to connect with you ASAP. Most of the time when someone accepts a package on your behalf as an agent for you they are going to want to seek you out and give you your package just as quickly as possible. The seller should respond within 3 business days to provide a delivery update, offer a replacement, or give you a refund. The label had nothing to do with global. Showing our 5 star reviews. This is a University that accepted the delivery. For high value items (750 USD/CAD/AUD or 450 GBP or 550 EUR or more, depending on the international site you are selling), use a shipping service that includes. Search Results | delivered to agent for final delivery - USPS You won't be able to re-open the request or case once it's closed. Your buyer may open a dispute with their payment institution if they believe there's an issue with their order. Are you OPTED out of the Ebay Global Shipping? You don't have to ask eBay to step in immediately after the 3 business days though if you're still working things through with the buyer, you generally have up to 30 days after the request was opened to ask us for help. You have up to 21 business days from when you opened the original request. Before requesting a refund, you should gather the following documents: Dont forget to prepare all of the above-mentioned documents since USPS can refuse to issue you a refund if you dont provide them. In addition to actually handing off the package to another person, there are two other instances where USPS may mark delivered to agent for final delivery on the tracking. Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . Discover how to find, collect and pay for items that are available to pick up in your local area. So im left scratching my head with no option but . Excellent!! As mentioned earlier, it would be best to contact your local post office first, so they can look up all relevant information about the packages delivery. 12-17-2014 06:26 AM. Therefore, waiting 1 business day (or 2 if youre patient) is usually enough for the package to get delivered without any extra steps needing to be done. Learn about shipping and packaging rates on eBay. Find out when you can expect your item to arrive, and get information on free shipping. Check With Those Who May Have Received It, 5. Just let your customer know that you're monitoring the status and it still appears in transit and it's too early to consider it lost. While USPS uses their best judgement and wont leave the package with just anyone, it can be difficult to find out who actually has your package in some cases. It is now up to the agent to actually deliver the package to you. The buyer writes me the same thing: "USPS stated the shipping label on my order was Indianapolis Indiana. Copyright 1995-2023 eBay Inc. All Rights Reserved. The first (and perhaps surprising) fact is that your package was never actually delivered. After all, not many people remember going down to the USPS and speaking to someone at the post office about authorizing different agents that can receive their packages on their behalf. You'll also see this information when you add an item to your cart and at checkout. Use our app to do any of the following and more: We have helped over 300,000 people with their problems. Wondering what to do if USPS says delivered in mailbox, but there is no package, why Amazon delivery is so slow, or how late USPS delivers packages? How To File a USPS Delivery Complaint in a Few Clicks. Finally, consider signing up for USPS informed delivery service. USPS Tendered To Returns Agent (Meaning + FAQ), USPS: No Secure Location Available (Meaning, Next Steps + FAQ), USPS Forward Expired (Meaning, Next Steps + FAQ), USPS No Authorized Recipient Available (Meaning, Next Steps + FAQ), USPS: Delivery Attempted, No Notice Left (Full Meaning, Details + FAQ), Another employee (when delivering to a business.). eBay Exporter of the Year was a great success! The package was delivered to the agent for final delivery in Indianopolis, IN November 15th. ", One seller expressed gratitude but sought clarification, writing in part, "when they say "the policy" do they just mean how CSR's will handle INR cases if they come up, or are they resolving the eBay tracking software to notate 'Delivered' despite the USPS language about delivering to an agent for final delivery?". New comments cannot be posted and votes cannot be cast. No, this message means that your package is either about to be handed to your agent or has already been handed off and is going to be sitting there waiting for you just as soon you arrive. The process is streamlined to a tee as well. How can you purchase postage through PayPal without Ebay? In the case of mail rooms, they may be handling delivery for a large number of tenants at once, which is what can cause the delay. In order to be protected, tracking must be from one the shipping carriers integrated with eBay and must include the date you shipped the item, the date it was delivered, and the address it was delivered to. You'll find the delivery details for an item, such as shipping charges and the estimated delivery date, in the Shipping and payments section of the listing. The post office is in Indianopolis, and the customer in Linton it is 80 miles. This means that every single package you have sent to this address will be accepted, received, and put into a storage locker for you by the folks at US Global Mail complete with digital scans and notifications that go out to you so that you know exactly what has arrived in your mailbox, when it arrived, and what you should do next. If the tracking for your item shows that it's been delivered, check with a neighbor in case you weren't home when the package arrived and they took delivery of it for you. Common examples include an apartment or university mailroom, who will actually sort and deliver mail to the tenants themselves. What does "delivered to agent for final delivery" mean? The USPS final delivery agents are the drivers who deliver packages to you or someone on your behalf. Follow the instructions they provide until the issue is resolved, Visit a nearby USPS location and speak to an employee about your request. We want to leave a greener Earth for our children. The thread itself also demonstrates how sometimes sellers can effect change by reporting an issue on the boards, encouraging others to weigh in, and being persistent. Even though the agent has picked up the pkg at least you have a USPS receipt showing that you delivered the container to USPS and USPS shows they did receive it from YOU. Luckily, these kinds of messages are quite rare. Well normally get back to you within 48 hours, though occasionally it can take a little longer. Thanks". Kept tracking my item and weeks later it said "delivered" so i went to my local post offices and no parcel they said Global shipping program wont deliver to Australia post parcel lockers. Thanks", But I think that the USPS staff made no less contribution to the delivery :-), it means delivered to a mailroom or apartment complex office or someone at the business address, Here is a copy of a USPS employee explaining what's happening: "I'm a carrier, and we've been instructed to sign "C-19" where you would sign your name, and print our initials and route number where you'd print your name on our scanners. Companies such as USPS, UPS, FedEx, and DHLare suffering from the same problem. A dialog will open as you type your search terms. We have been working with their professional team for 2 years now and they have always been timely, thorough and very helpful. The shipping operationcompanies are under lots of pressure due to handling multiple numbers of parcels at the same time. if (document.MAX_used != ',') document.write ("&exclude=" + document.MAX_used); USPS website. I called ebay and the automated system closed the case in my favor. Sit back and relax while we do the work. In total, these businesses have sold hundreds of thousands of units and have touched millions of lives.

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