how do i report a downed comcast line?

Please call this number (855) 307-4896 to set up your service. We truly appreciate you taking the time to reach out to let us know about a downed wire. The wires at my rental property are on the ground. Reporting this to comcast seems to be a problem. If you have questions about your services, we're here to answer them. You have to sign up for gig service and sign a 2 year contract first. Emails sent with an attachment cannot be processed. How do I report down a cable line? Press Enter to send it. Do not send the firewall logs as an attachment. The channel and its live streaming world news is available . View the Xfinity outage map and find out when an area will be back online. Usually 911 dispatch has unlisted numbers for utilities. Electric Lines that run from the utility pole to your residence. Hi @CityofCasper, We are not positive on the exact design notifications, but when digging or building around a cable, you want to make sure that the structure is not over a utility property and that when digging, not to dig where utility lines exist. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Welcome to the Xfinity community! Log in to your account at xfinity.com/myaccount using your Xfinity ID and password. It is the world's oldest national broadcaster, and the largest broadcaster in the world by number of employees, employing over 22,000 staff in total, of whom approximately 19,000 are in public-sector . Call us at 800-477-5050. Create an account to follow your favorite communities and start taking part in conversations. Hello @user_300363 and thank you! Find an Xfinity Location Check the status and hours of locations near you. A drop-down list appears. The ground around your car may be energized. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. https://corporate.comcast.com/stories/meet-our-digital-care-team. Report an issue Select Chat. When asked if you want to order new service, say "No." Reddit and its partners use cookies and similar technologies to provide you with a better experience. A coaxial cable is capable of carrying current. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If the center conductor of the cable is solid copper, it carries it quite well. To report down the cable line, you can contact PPL Electric Utilities and report it immediately to 1-800-342-5775 (1-800-DIAL-PPL). Thank you for reaching out to our forums community, its great we can connect this way! Cookie Notice i agree this is the worst web site for reporting issues, Need to report a line down and cant seem to be able to schedule a tech to fix my internet. Contact Customer Service at (800) 391-3000. I called 800-288-2020 and was told to call Risk Management at 800-894-0374. I explained this to the rep when I called to cancel. You would want to send us a direct message to "Xfinity Support" with your full name, phone number, email address and the nearest address to that downed line. Then, call PG&E at 1-800-743-5000. Reddit and its partners use cookies and similar technologies to provide you with a better experience. New comments cannot be posted and votes cannot be cast. I see where the report number has changed, it use to be the main number 800-288-2020 that may have something to do with it. Here is a list of frequently requested telephone numbers: Cable. Contact Comcast and let them know of the down landline problem. Dont remove this wire unless its absolutely necessary: It could snag on a power cable and cause massive problems if you try too hard to remove it, such as electrocution or causing live power wires to come loose. and our It is to be expected when weather conditions are severe. How do I get Comcast to come deal with this? Not a word either by phone, email or through the support chat since then. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States. Two delivery trucks have had close calls recently. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), Type your message in the text area near the bottom of the window. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Search accounts based on account number, or chat online. Cut and paste the firewall logs (including the offending Comcast IP address) into an email and send it to abuse@comcast.net. Jacksonville, Florida Area. the chances of Comcast having their act together enough to even . Hi, @user_af7a95. Genius. Call 800.288.2020 and select Repair. I am a bot, and this action was performed automatically. That person will tell you who the city's contact is in the Comcast governmental affairs office. Sky News is distributed via an English-language radio news service, and through online channels. Ask for the Comcast liason. Warn others to stay away. Type your message in the text area near the bottom of the window 5. Comcast Xfinity problems in the last 24 hours. Click the "New message" (pencil and paper) icon, 3. LEAVE THE AREA IMMEDIATELY and call PECO at (for any emergency) 1-800-841-4141 or . I need someone to come out and fix it. I really appreciate you being a member of the Comcast Family! Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. For questions and concerns regarding service and billing, low hanging cable wires, unrestored easement post-construction or repair work: Comcast: 1.800.934.6489 AT&T Uverse: 1.800.288.2020 Phonoscope: 713.272.4600 Suddenlink: 1.877.794.2724 En-Touch Systems: 1.888.765.6461 A recent storm brought down a tree which took down one of the above ground cables by my house. 70% of power outages are caused by major weather. Download now Visit Our Help Communities Messenger Connect with Us Xfinity Support Forums Visit Forums By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If you receive overhead electric service, your electric system con- sists of the following: 1. Responsible . Our team can assist with getting those downed wires raised. Comcast does not do tree trimming. It's a hazard to pedestrians and vehicles! Let us know. 0 0 U user_2ed7eb New Contributor 1 Message 2 years ago Can you please send us a Modmail message with your first and last name and full address? Welcome to the Xfinity community! To qualify for the credit, customers must: 1. Some utility companies mark or paint their lines. Let us know. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. I called on 7/20/21 to report this issue and no-one has been to fix the wires. In the meantime, can I just roll up the abandoned material as best as I can and leave it in the alley? How to Report an Issue Online Visit xfinity.com/xfinityassistant. The only option appears to the the Xfinity Assistant bot, which asks me to sign in. Comcast landlines are being used by homes and businesses alike. Discussion. Or text 'OUT' to 697326 to report an outage and 'STAT' to receive outage updates. This post was marked as closed. Hope this helps you out. If you see a power line on the ground, don't assume that it is not energized or that it is insulated. Your IP: You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. Update on June 10, 2021. In the top right corner, you'll see a little chat icon near the bell icon. How to Reach a Real Person at Comcast/Xfinity. Report or View Outages; Other Contacts; General, Business, Landlord, . If two or more of your services are offline, you'll see a banner alerting you at the top of the screen. @XfinityThomasChow long does it take for someone to reply? If you smell natural gas or see downed power lines please do NOT use this page. Click to reveal Please help before someone gets hurt. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. An official employee, such as myself or whoever is first available, will respond. Privacy Policy. I am a bot, and this action was performed automatically. This option is available 24 hours a day, 7 days a week. Immediately Call Emergency Services. There are two wires hanging down, one black cable wire and the other a twisted metal cable which appears to be the ground wire. Its important that you dont exit the vehicle unless youre in imminent danger. Cookie Notice Yes, Comcast will come to your house to install the cable lines and equipment to your home. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. This website wants shut Select Restart Modem to begin troubleshooting. Thank you so much Anthony for sending us over those details and the Modmail. Press question mark to learn the rest of the keyboard shortcuts. A drop-down list appears. Press question mark to learn the rest of the keyboard shortcuts. Another option is calling the power utility since its their pole and Comcast isnt maintaining their infrastructure on the pole. Check an issue already reported Call our Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. By selecting Accept all, you consent to our use of Cookies. Select Start Troubleshooting to begin your modem restart. Thank you for bringing this issue to our attention. In order to get started can you please send me a Modmail message with your full name and service address? Stay put and call 911. You can purchase everything you need to wire your own cable from your local hardware and electrical supply store. Our community is your official source on Reddit for help with Xfinity services. For immediate assistance, check out the Xfinity Assistant. Asking on behalf of my place of business. This will stiffen the damaged area and protect the exposed wire to prevent further wear and tear. Who do you call for a downed cable line? Sky News is a British free-to-air television news channel and organisation. However, its critical not to cut into a power line, as you know. I will post again here when/if I receive a reply or action is taken. Stay safe if a fallen power line touches your car If your vehicle comes in contact with a downed power line, follow these safety rules: Stay inside your car. There is no cost to you to replace/bury a drop and your yard will be restored to its original state once the drop is buried. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. I can't get into my property because the line is blocking the drive way. I think it may be the original phone line. Step 1: Inquiry. ASA, ABA, Adherence). There appears to be no other way to contact comcast/xfinity. Request Xfinity Quote Call 1-865-500-4995 Comcast Business Services in East Lansing, MI. Adding to this post, because the instructions didn't say to wait for a response when using the private message option. Contact Us | Comcast Business Support A woman in Huntington says she contacted Comcast several times about a line. How to report a downed wire if I'm not a customer? Tips in case of an outage What if my power is out? A recent storm brought down a tree which took down one of the above ground cables by my house. We appreciate you bringing this to our attention and our team is here happy to look into securing the downed line. Just tell on the phone, "downed power line.".Always assume the downed cable line is energized and carrying electricity. Phone: Comcasts official customer service number is 800-945-2288, but I called a different number, 800-266-2278. Report it as a hazard to your local PD, maybe they have a better contact. How do you get straight to a representative? Depending on how many different rooms you are wiring, you may only have to go through a few inches of wall. Don't touch anything or anyone in contact with a downed power line. ET. In the top right corner, you'll see a little chat icon near the bell icon. A strong line of storms passing through Southeast Tennessee downed trees and power lines across the region Friday afternoon, but there were no reports of injuries as of 3:25 p.m. EST. My thinking, if I were to do this at my house would be that that 1.) We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. What you need to do: File an informal complaint against Comcast on the FCC's public website by following the instructions here. Voting closed 14. Thanks! A: Cable and phone wires dont carry current, so its safe to remove them. Provide your account info and say, Line is down., Dont have AT&T service? Click the Check for Issues button. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. We'll check for other device outages in your area, and you can enter your mobile number if you'd like to receive text message updates from us. If you have questions about your services, we're here to answer them. I can understand your view and that is why we have implemented alternative platforms such as Twitter, Facebook, Reddit, and here! 3.) Click the direct message icon, 2. Going forward, I'm truly sorry to hear about the delay in response time on our part regarding your recent ticket inquiry as this is not the experience we want for you!

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